4/11/2023 0 Comments Protonvpn safeSuch a request would never be connected to a specific user, thanks to our strict no-logs policy.Ħ. ProtonVPN: A DMCA takedown notice or its non-US equivalent would be handled according to our internal processes. In the event you receive a DMCA takedown notice or a non-US equivalent, how are these handled? The information users provide when they contact our support team is processed for analytics purposes (like aggregating the number of questions regarding Secure Streaming), but they are not combined with any personal data.ĥ. ProtonVPN: We currently use anonymized Google Analytics data to optimize our website, but we are migrating to a local installation of Matomo, an open source analytics tool. Google Apps), analytics, or support tools ( e.g Live support, Zendesk) that hold information provided by users? Do you use any external email providers (e.g. ProtonVPN: We use internal tools and systems to mitigate the abuse of our service and to ensure the best quality for our users.Ĥ. What tools are used to monitor and mitigate abuse of your service, including limits of concurrent connections if these are enforced? ProtonVPN: Our registered name is Proton Technologies AG, and we operate under the jurisdiction of Switzerland.ģ. What is the name under which your company is incorporated, and under which jurisdiction does your company operate? This timestamp does not contain any identifying information, just the time and date of the login.We do not collect any information regarding a user’s IP address, and we only retain the limited timestamp information to protect user accounts from password brute force attacks.Ģ. This gets overwritten upon each successful login. Each time a user connects to ProtonVPN, we only monitor the timestamp of their last successful login attempt. Do you keep ANY logs which would allow you to match an IP-address and a time stamp to a user of your service? If so, exactly what information do you hold and for how long? Here are the answers we received from Proton VPN.ġ. This won’t cost you a penny more but it helps us to keep the lights on. This article is written independently but includes affiliate links. Here’s the 2019 overview of all VPN providers. We’re not here to pick the best VPN, we just want to give people as much info they need to they can make an informed choice. In addition, we ask whether torrenting is permitted and what the best security settings are. That’s what our yearly review focuses on. What perhaps even more crucial is now a VPN handles your anonymity. The price, for example, and the speed of the various servers. When choosing a VPN there are several factors that are important.
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